Enable Help Desk Agents to Process UC MACDs

See How EASY Off-Loading MACDs Can Be

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Get the Help You Need by Using the Help You Already Have!

Everyday, your tier 1 Help Desk agents get the organization’s employees the help they need. They understand the process and have everything in place to make it happen. Leveraging this infrastructure for redundant UC, telecom and voice messaging MACDs makes perfect sense, and HelpOne makes it possible. It's easier than you think.

HelpOne

What is HelpOne?

Unimax's HelpOne software enables help desk agents to fully process telecom and UC Moves, Adds, Changes and Deletes (MACDs) like voicemail password resets and many others in both single and multi-vendor environments.

The benefits are immediate and measurable. By off-loading redundant MACDs to the help desk, you will realize reduced operational costs and your telecom and UC engineers will finally have the time to focus on other work.

Learn more with a personal demonstration, white paper, product information sheet, and other options.

Questions? Contact us at (800) 886-0390 or by email at TellMeMore@unimax.com.

Reduce Resolution Time from Hours or Days to Minutes

Use Help Desk Agents to Get Time Back for Engineers

Reduce Voice System and UC Work Tickets by Up to 80%

Features Galore

Control What Help Desk Agents Can See and Change

Deploy Off-Loading in Single and Multi-Vendor Environments

Significantly Reduce Operational Expense

Realize significant work ticket reduction by off-loading select MACDs to the Help Desk.

Process MACDs immediately, even while the employee is still on the phone. No waiting.

Give your engineers and administrators needed time to complete other work.

Off-Load costly MACDs from highly skilled engineers to lower paid help desk agents.

Enable help desk agents to access multiple vendors' systems from one, unified screen.

HelpOne's configuration capabilities enable you to control which MACDs are off-loaded.

HelpOne was designed from the ground up to do a lot of heavy lifting