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Introducing a New, AI Powered Call Analytics Tool for Avaya 

We’re excited to introduce Sentinel, a new, low-cost, cloud-based call analytics tool for Avaya UC and telecom environments.
 
Sentinel offers a fresh, innovative approach to call analytics. Using AI-powered Natural Language Intent-Based Search, it helps you understand your Avaya voice environment without the need to decipher complex CDR (Call Detail Records) data.

In an instant, Sentinel can visualize:

- Call volumes
- Quality problems
- Capacity problems
- Call failures
- Nuisance calls, robocalls, etc.
- Much more

Complete the form on the right side of this page to register for an online Sentinel call analytics demonstration with one of our Avaya experts.

Unimax, Avaya, and the IAUG

For over 30 years, we have believed that managing and administering unified communications (UC) and telecom systems can be far less complex and costly, while delivering better internal service levels. Unimax provides a UC Management Software Suite with tools for automation (i.e. automated provisioning/de-provisioning), help desk agent moves, adds, changes, and deletes (MACDs), CDR analysis, phone number management, employee self service MACDs, advanced MACD administration, reporting, and more for single and multi-vendor UC and telecom environments.

Unimax supports the Avaya and IAUG community. We are an IAUG Five-Star Partner, a past Avaya Engage Gold Sponsor, an IAUG Wired Platinum Sponsor, and an Avaya DevConnect Technology Partner.