HelpOne by Unimax

How to off-load common MACDs to your Help Desk or Service Desk.

This video demonstrates how to off-load your Avaya, Cisco, and Microsoft moves, adds, changes, and deletes (MACDs) to Help Desk agents. Get the help you need by using the help you already have.

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HelpOne was built to help you meet important management objectives by off-loading redundant MACDs to the Help Desk. The benefits are immediate and measurable.

  • Save time for highly paid telecom engineers and administrators to work on more high value projects
  • Reduce your voice system and UC work tickets by up to 80%
  • Reduce MACD resolution time from hours or days to only minutes

Learn more today

Our team of telecom, UC, and technical experts are ready to help you learn more.

Please contact your Unimax Application Specialist to discuss the next steps including a live, personal online demonstration for you and your team.

If you have not been assigned to an Application Specialist or can't remember who is it, please contact us at